Patient Access Survey

We would be very grateful if you could take two minutes to complete our very short survey. Your feedback is very important to us and helps us improve the services we provide you.

Need help with a non-urgent medical or admin request? Contact us online with Accurx.

Test Results

Contact us online
Contact us online

NHS App

Download the NHS App, or open the NHS website in a web browser, to set up and log in to your NHS account. Owned and run by the NHS, your NHS account is a simple and secure way to access a range of NHS services online, including appointments, prescriptions and health record.

Download on the App Store
Get it on Google Play
NHS App

Getting your test results

If your test results show that you need more tests or treatment, we will contact you.

Once a doctor has reviewed your test results, you can view them:

  • in your NHS account (through the NHS website or NHS App)
  • in your Patient Access account
  • you may prefer to submit a clinical or admin query directly to the practice using our accurx patient triage online consultation tool. We regularly monitor for your queries so we can respond in a timely way
  • If you are having difficulties accessing your results online, please ask the reception staff to check your access is ‘enabled’
  • if you do not have access to an online platform please phone 020 8224 4100 number to speak to a member of our reception staff.

Our Reception staff are not qualified to comment on results therefore it is your responsibility to check them and make any necessary follow-up appointment with the Doctor.

Questions about your results

If you want to talk to someone about your results, contact our team to discuss.

Please give adequate time for your results to arrive – this can be up to 1 week for tests ordered by the surgery. If tests are performed by the hospital notification of results can take much longer.

Cervical smear test results will take about 2 – 3 weeks for you to be notified directly at your home address.

Confidentiality

The NHS  has strict policies relating to confidentiality and data protection and we can only release test results to the adult to whom they relate unless that person had given prior permission for the release of their data and information or are not capable of understanding the results.

Non-urgent advice: If the test was arranged by your hospital consultant

If your test has been carried out at a Clinic or Hospital please call the Clinic or Hospital for the result, as we cannot action tests which have been requested by other Clinicians outwith the practice.

Laboratory tests

For information on what your laboratory test results mean please visit Lab Tests Online.

Please note, this website does not give you access to your actual results, but will provide an explanation of what the varying tests are and what the results mean.

Specimens

All specimens must be provided in a suitable container and marked clearly with name, date of birth, date provided and reason for the specimen. Failure to do so may mean that the test will need to be repeated. 

Please note that when bringing in a sample to the surgery, only samples in the correct container can be accepted. These are available from reception.

Tests Performed Outside of the NHS Including Abroad

These results will not appear on any NHS systems, therefore are not accessible to NHS clinicians (unless the referral was made by your NHS care provider). If you have had tests outside of the NHS it is your responsibility to provide us with copies or originals of all the test results in order that we do not duplicate tests. If you are unable to do so you may be referred to an appropriate UK setting for the same test. This is to ensure we comply with best practice care standards. If you do not wish to have a repeat test you will be asked to give informed dissent.